Refund, Return, and Cancellation Policy
Effective Date: September 2025
Last Updated: September 2025
At Yauvanchakra Private Limited (“Company,” “we,” “us,” or “our”), operating under the brand Be Athah, we strive to ensure customer satisfaction with our products. This Refund, Return, and Cancellation Policy outlines the circumstances under which you may return, exchange, or cancel an order placed on our website www.beathah.com.
- Cancellations
- Cancellation requests are accepted within 7 days of placing the order, provided the order has not yet been processed or dispatched.
- If the order has already been packed, shipped or is out for delivery, cancellation will not be possible. However, you may refuse delivery at the doorstep.
- Orders for perishable products (e.g., flowers, food items, etc.) cannot be cancelled once confirmed.
- Returns
- Returns are accepted if the product is:
- Defective or damaged, or
- Not as described on the Website
- Return Window: You must initiate a return request within 7 days of receiving the product.
- Proof Requirement: A video recording of the package opening is mandatory for processing return claims..
- Condition: Returned items must be unused, in original packaging, and accompanied by proof of purchase.
- Exemptions: Certain categories of products may not be eligible for returns (these will be identified at the time of purchase).
- For products covered under a manufacturer’s warranty, issues should be directed to the manufacturer.
- Returns are accepted if the product is:
- Refunds
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed to the original method of payment within 7–10 business days.
- In some cases (such as offline payments or banking delays), refunds may take up to 15 days. .
- Shipping Charges: Original shipping costs are non-refundable unless the return is due to our error.
- If applicable, return shipping charges may be deducted from your refund unless the return was due to a defective/damaged product.
- Replacements / Exchanges
- Exchanges are possible only for defective or damaged products, subject to stock availability.
- If the requested replacement is not available, a refund will be processed instead.
- Contact for Refunds/Returns
- For any return, refund, or cancellation requests, please contact our customer service team:
- Email: info@beathah.com
- Phone: +91 99117 24111
- Address: 302–303, Luhadia Tower, C-Scheme, Jaipur, Rajasthan, India
- Policy Updates
- We reserve the right to modify or update this Refund, Return, and Cancellation Policy at any time. The latest version will always be available on our Website.
By using our Website and providing your information, you consent to the collection and use of your data as described in this Refund Return Cancellation. If you have any questions or concerns, please contact us at info@beathah.com.